WORKman Blog
Welcome to the WORKman Blog. Here you will find comments about the culture and implementation of FSA/EAM/CMMS systems based on our experiences. Feel free to submit a comment and to subscribe via RSS to the blog posts.
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First Time Fix (FTF) ratio or First Time Fix Rate (FTFR) is a great metric to indicate your customer service levels. The higher the figure, the more likely your customers are happy with your services. A FTF figure higher than 85% is both an indication that you are providing excellent customer service and a remarkably difficult figure to reach.
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Posted by
Mark Chimes
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