WORKman Blog
Welcome to the WORKman Blog. Here you will find comments about the culture and implementation of FSA/EAM/CMMS systems based on our experiences. Feel free to submit a comment and to subscribe via RSS to the blog posts.
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In a previous post I discussed why implementing "best practice" in every aspect of your organisation is not possible. Today I want to throw some light on developments that will allow you to get closer to that elusive goal.
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Posted by
Mark Chimes
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Everyone has heard the pithy saying, "Lies, damn lies, and statistics", and I for one tend to take any reference to a statistic with a grain of salt.
There are some stats, however, that you may want to consider important.
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Posted by
Mark Chimes
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Obtaining an accurate cost of a EAM/CMMS package is relatively easy. Ascertaining the cost of implementation is often not that difficult either. Want a real challenge? Try and discover the cost to migrate the data from your existing system to the new package.
Why is this such an issue for CMMS vendors?
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Posted by
Mark Chimes
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We have a client who made an interesting discovery to other day. Actually 'shock' is probably a more accurate term because it was not a discovery like finding gold hidden under your bed. No, this was more like finding a savage dog that was hungry.
But let me start at the beginning.
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Posted by
Mark Chimes
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First Time Fix (FTF) ratio or First Time Fix Rate (FTFR) is a great metric to indicate your customer service levels. The higher the figure, the more likely your customers are happy with your services. A FTF figure higher than 85% is both an indication that you are providing excellent customer service and a remarkably difficult figure to reach.
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Posted by
Mark Chimes
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